refund & return policy

Refund & Returns Policy

We want you to be completely satisfied with your purchase. If you receive a defective or incorrect item, please refer to our return policy below.

1. Return Eligibility

  • Items must be returned within 7 days of receiving your order.
  • The product must be unused, in its original packaging, and include all accessories.
  • Proof of purchase (receipt or order confirmation) is required.

2. Non-Returnable Items

We do not accept returns for:

  • Clearance or sale items.
  • Items damaged due to misuse or improper handling.
  • Products that have been used or altered.

3. Refund Process

  • To initiate a return, email us at [email protected] with your order number and reason for return.
  • We will review your request and provide return instructions.
  • Once we receive and inspect the item, we will process your refund within 5-7 business days.
  • Refunds will be issued via the original payment method.

4. Shipping for Returns

  • Customers are responsible for return shipping fees unless the item received was defective or incorrect.
  • We recommend using a trackable shipping service for returns.

For assistance, contact us at [email protected] or [Your Phone Number].